For customers, after-sales service often defines long-term trust. ASTECH understands this — providing exceptional after-sales support means not just fixing products, but building relationships.
With over 20 years of experience, ASTECH is committed to maintaining global standards of SLA (Service Level Agreement) and CSI (Customer Satisfaction Index) for consistent service excellence.

1. Philosophy: “Quality Through Service”

ASTECH’s guiding principle, “Quality Through Service,” reflects its belief that true quality lies in the way customers are served — from prompt responses and transparent communication to post-repair support.
This mindset is embedded across every ASTECH branch and technician nationwide.

2. Global SLA and CSI Standards

ASTECH implements SLA (Service Level Agreement) metrics to ensure measurable timelines and service outcomes for every repair.
Regular CSI (Customer Satisfaction Index) surveys are conducted to evaluate performance, friendliness, and problem-solving efficiency.
This data-driven approach enables continuous improvement and helps ASTECH meet the expectations of both customers and global partners.

3. Certified Technicians and Continuous Training

Technicians play a key role in ASTECH’s success. The company invests in continuous training programs to ensure its technicians remain updated with evolving technologies.
Each certified technician uses digital monitoring systems and manufacturer-approved tools to ensure accuracy, safety, and reliability.

4. Transparent Integrated System

Through a cloud-based service management system, ASTECH tracks every customer request from start to finish. Customers receive real-time notifications and updates, promoting trust and confidence in every interaction.

5. Warranty and Nationwide Support

All ASTECH repairs come with official service and spare part warranties.
With more than 50 service centers and 150+ certified technicians, ASTECH ensures rapid and consistent support for customers throughout Indonesia.

ASTECH’s dedication to after-sales excellence goes beyond technical repairs — it’s about delivering reliability, trust, and satisfaction.
By combining global standards, professional expertise, and nationwide reach, ASTECH continues to set the benchmark for quality service in Indonesia.