Find answers to common questions about our services
ASTECH is a leading after-sales service company established in 2004, providing nationwide coverage for Consumer Electronics, Computer, Home Appliances, and Mobile Phone products across Indonesia.
We provide nationwide coverage across Indonesia, with service centers in major cities and on-site service available in many areas.
Our service centers are open Monday to Saturday from 9:00 AM to 6:00 PM. Customer support is available via phone and email during these hours.
You can reach our customer service team at (021) 3876 4275 or email us at contact@astech.co.id. You can also visit our contact page for more options.
Most repairs are completed within 2-3 business days. Complex repairs or those requiring special parts may take 5-7 business days. We'll provide you with an estimated completion time when you bring in your device.
While walk-ins are welcome, we recommend scheduling an appointment to reduce waiting time. You can book an appointment through our website or by calling our service center.
Please bring the device needing repair, any accessories related to the issue, proof of purchase (if under warranty), and valid identification.
Loaner devices are available for certain products and situations, subject to availability. Please inquire with our service center for more details.
Yes, we provide 30 days warranty for all our repair services. This covers both parts and labor for the specific repair performed.
Our warranty covers defects in parts replaced and workmanship for the specific repair service provided. It does not cover new issues or damage caused by misuse.
Bring your device and original repair receipt to any ASTECH service center. Our team will verify the warranty and assist you with the claim process.
Yes, our technical support team can assist with basic troubleshooting and guidance over the phone. For complex issues, we may recommend bringing the device to our service center.
We service a wide range of brands including Infinix, TECNO, SUNMI, ARISTON, BLACK SHARK, HONOR, and many more. Please contact us to confirm if we service your specific brand.
Yes, we use genuine or high-quality compatible parts for all repairs. For authorized service centers, we use original manufacturer parts.
Can't find the answer you're looking for? Please contact our team directly.
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